Process improvement and people consulting

Our business process engineering services optimise our clients’ operations, ranging from core service delivery to shared services centres for their support functions. Our results have delivered increased efficiencies by such improvements as reducing cycle times, and improved effectiveness, creating, for example, improvements in client satisfaction.

Case study: Our client’s Business Process Management (BPM) department was tasked with providing custodianship and development of all business processes and related artefacts to support the strategic imperative to become a high performance organisation.

Mindworx’s team of business analysts was tasked to provide custodianship, development, ongoing improvement and maintenance of all business processes towards becoming a high performance organisation.

All processes were developed according to the standard and methods dictated by the BPM department using the ARIS toolset as the standard for capturing processes.

Mindworx delivered value by eliminating waste and creating efficiencies through standardisation, simplification and optimisation of processes and systems in order to make our client the investment opportunity of choice.

These projects ensured that management information adhered to the CARAT (Complete, Accurate, Reliable, Accessible and Timely) principles and standards.

Feasibility studies and business case development
Process improvement and people consulting
Optimise operations by increasing process efficiency, improving organisational design to embed a culture of high performance.
Our own team, appropriately staffed for your needs and managed by our senior managers, can be deployed to run projects end-to-end. This means faster turnaround for you with deliverables based on service level agreements and no staffing or HR issues on a daily basis.